Frequently Asked Questions

• What are Shipping Costs?
  • Shipping within Australia is Free. Shipping outside of Australia is calculated by Australia Post at checkout – based on weight and location.
• What Payment Methods do you accept?
  • We accept:
    • Visa
    • MasterCard
    • American Express
    • Bank Direct Deposit,
    • PayPal ($A, $US Euro or UK Pound)
    • Phone Orders

We will try to answer any questions that you may have here about Sheepskin products and ordering your item, if you have any other questions please use the contact us page to email them to us.

• Can I pick my order up to save shipping?
  • Yes
• What is your Privacy Policy?
  • Our Privacy policy is simple. We do NOT share, sell, rent, or loan your details to anyone, NEVER.
• Is GST included?
  • Medical Sheepskin is GST free
• Can my Medical Rug be washed?
  • Yes, the lambswool/ sheepskin rug brought from us can be washed in water. Items have washing instructions on them. We can not vouch for items brought from others. The Green Urine Resistant Hi temp rugs can be washed at 80 degrees Celcius. Washing Instructions are here for Medical Sheepskins
• Returns?
  • If your item does not meet your requirements or is not as described, you may return it for a refund of the product price, provided that it is unopened and unused. For Health reasons used items can not be returned. Use our contact form to request a return form so we can track the item. Yes, We accept returns of unopened/unused products. Manufactured-to-order products are not returnable. If you need to return a product please use our contact form to request return details. A restocking fee may be charged, Shipping is not refundable.
• What Colours are available?
  • Most colours are available, colour trends change all the time, but we carry most colours. Please check the item you are after to see what colours are available. If you want a different colour please email us, we may just have it.
• Are all Skins Dyed?
  • We now have access to some undyed long and short wool skins, the colour of these varies, as they are natural and unbleached and unwashed.
    All our coloured skins are dyed.
• Are these skins Real Sheepskins?
  • Yes, our Sheepskins are real Sheep skins, The majority of our product range is produced and processed here in Brisbane, Queensland, Australia.
• Where do You Ship to?
• We Ship to Most Locations including Australia, the USA, Canada, the United Kingdom, and Most of Europe, If in doubt please email us via our CONTACT US Page
• How long is the wool Length?
  • The Regular Temp. Medical sheepskin is 25mm or 1″ long (approx.) and The High Temp. Green Medical sheepskin is approx. 31mm or 1 1/4″ long. Both exceed the Australian Standards for Medical Sheepskin rugs and Underlays
• Are they Hypo-allergic?
  • Yes, all our sheepskin is Hypo-allergic.
• Returns?
  • Yes, We accept returns of unopened/unused products. Manufactured-to-order products are not returnable. If you need to return a product please use our contact form to request return details. A restocking fee may be charged, Shipping is not refundable.
• Did we miss a question?
  • Please email us so we can answer you, and add the question here